Complaints Procedure

We always endeavor to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.

To ensure we are able to put things right as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction. As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.

In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible. Either call us on 01923 802241 or write to us at Smart Carriers, Company Number: 6871966, VAT Number: 159000924, Unit 14, The Hub, Elstree Aerodrome, Hogg Lane, Herts, WD6 3AW , or you can email us at davidsmart@smartcarriers.com and we aim to respond within 7 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.

Where we cannot resolve any complaints using our own complaints procedure, as a ‘Which? Trusted Trader’ we use a Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint please contact them on 0117 456 6031 or via their website www.disputeresolutionombudsman.org/which-trusted-traders-partnership/